Delivery Information

UK Mainland Orders

Free Next day despatch on orders over £25 placed before 1pm*

*Orders placed after 1pm will be despatched the following working day.

Please see below list of charges:

                  Standard Delivery: £4.95 per order

                  Free Standard Delivery – Orders over £25*

*Free delivery is subject to your location and applies to the Standard Delivery service only. Additional delivery charges may apply for specified UK postodes, as detailed below.

Other Areas in the UK

Please see below list of charges:

Delivery to all BT Postcodes                                    

£12 per order

Delivery to the following postcodes:                  
AB36-38 and AB55-56Ω
FK17-21
IV1-39, IV52-56 and IV63
KA27-28, KW1-17
PA20-49 and PA60-78
PH19-26 and PH30-50
HS1-9
ZE1-3

£12 per order

Delivery to all JE, GY and IM postcodes

£15 per order

Delivery to the following postcodes:

TR21-25 and PO30-41

£15 per order

 

 

 

 

 

 

 

 

 

 

 

 

Delivery to the postcodes specified above will take a minimum of 6-10 working days. We aim to despatch all other orders within 1-2 working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm UK time). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Northern Ireland and the Channel Isles will take an extra day or two to arrive. Please note these delivery charges are for Products purchased through the Access Points only. Orders to be delivered to the postcodes specified in the above table will not qualify for free delivery.

Order FAQs

When will I receive my order?

For UK Mainland orders, once you have received an email advising of your order’s dispatch it will take around 1 -2 working days to reach you.

If you are not in when your parcel arrives you will be left a card, with instructions for collection at your local Royal Mail sorting office or to re-arrange delivery with the courier.

Next day delivery orders must be ordered before 1pm. Any orders ordered after this time we cannot guarantee your order will reach you by the next working day. Any next day delivery orders placed on a Friday will not be delivered until Monday.

Although there are usually no problems with these timescales, these are all estimates and these can vary.

How can I pay?

We accept all major credit, debit cards and PayPal. Please be sure to provide the correct billing address your credit card has on file for you as incorrect information may cause a delay in processing your order.

All credit cards and cardholders are subject to validation checks and authorisation by your bank or card issuer. If the issuer of your payment refuses authorisation for payment of your order, we are not liable for any delay or non-delivery of your order.

When will I be charged?

The full purchase price will be charged to your card upon placement of your order. Payment will be debited and cleared by Sage Pay online payment services or through PayPal, depending on your payment method.

What about credit card security?

Fear not, all orders are encrypted to ensure safe transmission to us. We use secure server software (SSL) to ensure your information is safe and cannot be read.

You are entitled to cancel any payment due to be made in respect of your order in the event that you discover that your card has been used fraudulently by any unauthorised person to buy goods under this contract. Your card issuer will be liable to re-credit your debit, credit or payment card in respect of any sums already paid. If you do discover that fraudulent use has been made of your card you should immediately notify both Wax Lyrical Ltd and your card company with full details.

What about Maestro (Switch) Cards and Issue Numbers?

When using a Maestro card (or Switch card if you use its old name) please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card).

You need only enter an issue number for a Maestro card. If your Maestro card has no issue number, like some Royal Bank of Scotland cards, then type in a dash "-".

What if I want to cancel my order?

You have a right to cancel your order placed with us 
until the goods have been packaged by us for despatch. Should you wish to cancel your Wax Lyrical order please contact our customer service number on 01229 461140 or email us at info@wax-lyrical.com immediately.

How do I receive a refund?

Please contact us regarding any returns and refunds.

Once we have received your cancellation notification, we will arrange to have the products collected by a nominated carrier and delivered to us. You will have to bear the costs of collection, which is charged at a rate of £7.95 per carton that needs to be collected. We may deduct this charge from any refund that we give to you.

If the value of the products has been reduced by any amount as a result of your handling of them (beyond what is necessary to establish the nature, characteristics and functioning of the products), we may recover that amount from you. We may deduct this amount from any refund that we give to you.

Before collection, we ask that you:

  • re-package the Product(s) in their original boxes along with the despatch note or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
  • wrap the package securely; and
  • label the package(s) with your Sage Pay reference number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.

Please note that your right to cancel does not depend on complying with these requests but complying will assist us in ensuring that your refund is processed promptly.

Can I be refunded on gift wrap?

When an order is gift wrapped please be aware this is a non refundable service regardless of whether the order is returned or cancelled.